Effective Date: May 19, 2026
These Terms of Service (“Terms”) govern your use of the website and services provided by CHEM CLEAN LLC dba ECOCARPET CLEANING SERVICE (“EcoCarpet,” “we,” “our,” or “us”).
By using our website, submitting a form, requesting a quote, scheduling a service, communicating with us, or using our services, you agree to these Terms.
Our website is: hello.ecocarpetutah.com
1. Services
EcoCarpet Cleaning Service provides residential carpet cleaning and related cleaning services in the Utah County area.
Services may include carpet cleaning, stain treatment, odor treatment, pet-related carpet cleaning support, move-in or move-out carpet cleaning, and other related services offered by EcoCarpet.
2. Quotes and Pricing
Quotes may be provided based on information you submit, including property details, room count, carpet condition, photos, service needs, and other relevant information.
Final pricing may vary depending on the actual condition of the carpet, size of the area, requested services, access, stains, odor concerns, or other factors discovered before or during service.
We will make reasonable efforts to communicate pricing clearly before performing paid services.
3. Scheduling and Appointments
Appointments are subject to availability. We may contact you by phone, text message, or email to confirm details, ask follow-up questions, or update you about scheduling.
You are responsible for providing accurate contact information, service address, and appointment details.
If we are unable to access the property or perform the service due to inaccurate information, lack of access, unsafe conditions, or other issues outside our control, the appointment may need to be rescheduled.
4. Customer Responsibilities
You agree to:
Provide accurate and complete information
Make the service area reasonably accessible
Remove fragile, valuable, or sensitive items from the service area
Inform us of known stains, pet issues, odor concerns, carpet damage, or special conditions
Ensure that pets, children, and other occupants are kept safely away from the work area
Follow any reasonable post-service care instructions
5. Service Results
We make reasonable efforts to provide professional carpet cleaning services. However, results may vary depending on carpet age, fiber type, wear, pre-existing damage, stains, pet contamination, prior cleaning attempts, and other conditions.
Some stains, odors, discoloration, traffic wear, or damage may not be fully removable.
6. Payments
Payment terms will be communicated before or at the time of service. Payment may be due upon completion of service unless otherwise agreed in writing.
Failure to pay for completed services may result in additional collection efforts where permitted by law.
7. Cancellations and Rescheduling
If you need to cancel or reschedule, please contact us as soon as possible at 801-855-5696 or [email protected].
We reserve the right to reschedule or refuse service due to unsafe conditions, lack of access, inaccurate information, or other circumstances that prevent us from reasonably performing the service.
8. SMS/Text Message Terms
By providing your phone number through our website contact form and choosing to opt in, you agree to receive text messages from EcoCarpet Cleaning Service at 801-855-5696.
Text messages may include quote follow-ups, appointment reminders, scheduling updates, service confirmations, customer service messages, review requests, and occasional promotional messages.
Message frequency may vary. Message and data rates may apply.
You can opt out at any time by replying STOP. After replying STOP, you may receive a confirmation message and will no longer receive SMS messages from us unless you opt in again.
For help, reply HELP, call 801-855-5696, or email [email protected].
Consent to receive text messages is not a condition of purchasing any goods or services.
Wireless carriers are not responsible for delayed or undelivered messages.
9. Email and Phone Communications
By submitting your contact information, you agree that EcoCarpet may contact you by phone or email regarding your quote request, appointment, service, customer support, or related business matters.
10. Website Use
You agree not to misuse our website, attempt to interfere with its operation, submit false or misleading information, or use the website for unlawful purposes.
We may update, change, or remove website content at any time without notice.
11. Photos, Reviews, and Submitted Content
You may choose to submit photos, reviews, messages, or other information to help us provide a quote, complete a service, or improve customer experience.
By submitting content, you confirm that you have the right to provide it and that the information is accurate to the best of your knowledge.
We will handle personal information according to our Privacy Policy.
12. Limitation of Liability
To the fullest extent permitted by law, EcoCarpet is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services.
Our total liability for any claim related to services will not exceed the amount paid for the specific service giving rise to the claim, except where prohibited by law.
13. No Guarantee of Website Availability
We do not guarantee that our website will always be available, uninterrupted, secure, or error-free.
14. Privacy Policy
Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, and protect information.
15. Changes to These Terms
We may update these Terms from time to time. Updates will be posted on this page with a revised effective date.
16. Governing Law
These Terms are governed by the laws of the State of Utah, without regard to conflict of law principles.
17. Contact Us
If you have questions about these Terms, please contact us:
EcoCarpet Cleaning Service
CHEM CLEAN LLC dba ECOCARPET CLEANING SERVICE
176 S State St
Orem, UT 84058
Phone: 801-855-5696
Email: [email protected]
Website: hello.ecocarpetutah.com